LatteHub Terms Of Service

In order to maintain the security and integrity of the network for the buyers and sellers using, along with the intent of maintaining the overall security of the platform, we may take Balance Account-level or store-level actions under certain circumstances. If we detect any cases of suspicious activity or actions deemed to be in violation of LatteHub’s Terms of Service, we retain the sole discretion to take these actions, and we will notify you of any such action. To request information in connection with an account for long-term or short-term holds, you are advised to follow the instructions emailed to you with respect to the hold implementation.

Our decisions on holds are based on criteria that are essential to our management of risk and the protection of our customers and/or service providers on the LatteHub platform. Disclosure of related details are restricted and subject to our considerations without any obligation unless required by governmental authorities.

In order to facilitate actions described above and to allow us to assess the level of risk associated with your account, by opening an account on our platform, you agree to cooperate with LatteHub’s requests for financial statements and other documentation or information, when pertinent, in a timely manner.

A hold means that LatteHub temporarily holds a part or all of your  Balance by rejecting one or all of your payout requests as justified by the rationale for this action. LatteHub must review many factors before imposing a rejection, including (but not limited to): account tenure, transaction activity, business type, past customer disputes, third-party claims, or authoritative proposals. Some common situations where PrintBase/LatteHub will hold payments may include, but are not limited to:

1. Payments for higher-risk product categories as specified in the individual policy (if any) of each feature in the LatteHub system.
2. Sellers who have performance issues, or a high rate of buyer dissatisfaction substantiated as disputes or bad ratings.
3. Sellers who violate one or more articles of LatteHub’s Terms of Services or are accused of fraudulent activities during their business session on the LatteHub platform.
4. Sellers who illegally upload and use copyrighted products for business purposes without the official consent and legal written agreements of the copyright owner (Art. 3)

When a hold is placed on your  Balance, the funds will remain in your Total Current Available. We will notify you via email, whenever we place a hold.

Risk-based holds generally remain in place for up to 90 days from the date the payment was received into your  account or from the date of the hold implementation. We may release the hold earlier under certain circumstances, but any earlier release is conducted at our sole discretion. The hold may last longer than 90 days if the payment is challenged as a payment that should be invalidated and reversed. In this case, we will hold the payment in your account until the matter is resolved (but no longer than 180 days).

Sellers in violation of art. 3 in this Terms of Service must comply to these hold extension regulations: All revenues and profits generated from infringed products or campaigns published by store owners themselves on the LatteHub platform (which are being processed to payout in LatteHub Balance) will be withheld to offset the risk of disputes and litigations for up to 90 days and no longer than 180 days. 

1. Purpose 

Monitor is committed to the prevention, deterrence, detection, and investigation of all forms of fraudulent advertising or abusive action conducted via advertising service providers on the LatteHub platform. 

2. Scope 

Monitor requires all users registered on LatteHub to act forthrightly and with integrity and to comply with the public resources for which they are using. It is the responsibility of all users to read and familiarize themselves with the contents of this policy and any related procedures while active on LatteHub. 

3. Definitions

For purposes of this policy, “Fraudulent advertising” & “Abusive action on advertising service providers” are defined as an advertising account’s property belonging to another party, being used without consent for advertising purposes that lead to fraudulent traffic, and might cause future reports, disputes, chargebacks, court orders, and so forth. 

4. Investigating an allegation of fraudulent procedure(s)

Prompt and thorough investigation will be conducted in any and all cases of actual or suspected fraud.

The focus of each investigation is to:

• minimize and recover losses;
• establish and secure the evidence necessary for criminal or disciplinary action;
• review the reasons for the incident, measures taken to prevent recurrence, and any action deemed beneficial for strengthening future responses to fraud;
• keep relevant personnel adequately informed;
• assign responsibilities for investigating the incident; and
• establish circumstances in which external specialists should be involved.

a) Initiating Action

• Submit an initial notice of LatteHub suspension on their LatteHub account and available funds
• Apply an action of holding all funds on LatteHub Balance of the violators for no longer than 6 months for further investigation 
  

b) Process of investigation

Suspected fraud will be investigated without any undue delay, in an independent, professional manner and in the interests of all parties involved.

The violator (i.e. the potential offender), must provide sufficient evidence of their advertising activities that draws revenue on LatteHub in an appropriate manner in accordance with the LatteHub Moderation team’s request.

c) Collecting evidence

The investigating officer will take immediate steps to secure non-physical assets, including LatteHub accounts plus any records and all other potentially evidential documents. Said officer will ensure that appropriate controls are introduced to prevent further loss.

Forms of evidence may vary, but are not limited to: 

• Payment proofs for advertising service providers
• Support proofs of advertising service providers
• Ownership proofs of the advertising accounts on advertising service providers
  

The investigating officer will maintain detailed records of the investigation. In particular, said officer will keep a record of:

• email/chat conversations;
• document reviews;
• results of investigations.
  

In addition, the investing officer will keep (where possible), a record of who has handled each item of evidence, categorizing evidence into the following groupings:

• prime documents;
• certified copies;
• physical items;
• secondary evidence for discussions;
• circumstantial evidence.

e) Investigative interviews (if needed)

All interviews will be conducted in a just and proper manner and in accordance with LatteHub’s Terms of Service. Notes from any interviews will be recorded and kept in the investigation file.

f) Further actions (if needed)

The findings of the investigation will be reported to the person in charge who will determine what further action (if any) should be taken. 

g) Final reporting

Upon completion of an investigation and following the conclusion of action taken, a written report shall be submitted to specialized officers containing:

• a description of the incident, including the value of any loss, people involved, and the means of perpetrating the fraud;
• measures taken to prevent recurrence;
• action needed to strengthen future responses to fraud, with a follow-up report on whether the actions have been taken with the holding funds on section 4.a. Initial notice.